Scott Stavretis is the CEO of Acquire BPO and was previously co-founder and COO of telecommunications company Dodo.
Acquire BPO was established in 2005 to operate as a support centre for Dodo. Today, the company employs nearly 7,000 experienced professionals and operates from 12 locations in Australia, the Philippines, the US and the Dominican Republic.
Scott is a serial entrepreneur. He started his first business when he was 16 (an ISP on the Mornington Peninsula), and has since founded or run 11 business.
Highlights from the video include:
- Scott is an advocate for hands-on leadership, and gets involved as much as possible: “I’m very much an advocate for hands-on leadership…The technology changes so quickly, business changes so quickly. You need to go back into each area and understand what the changes are otherwise you can’t have meaningful conversations about that area of the business..” (Video from 2:29)
- Why Scott’s management team doesn’t have portfolio separation: “A lot of them are involved in not just Acquire BPO they may be involved in 1, 2, 3, 4 different businesses that I’m involved in. So that also keeps them very motivated, keeps them challenged, keeps them grounded as well. They’re always learning new things, and the right people absolutely love that and thrive on it.” (Video from 6:22)
- Scott on why it’s so important to understand what drives your people as individuals: “You want them to go home proud… whatever it may be that gets their blood and adrenaline going. You want to tap into that, and you want to use all those positives to drive your business and help you.” (Video from 11:20)
- How Acquire BPO have successfully expanded into Asia and the US: “What a lot of people do is fly a lot of expats around somewhere and go tell them to setup the same and replicate the same thing as you can in a foreign country. It doesn’t work.” (Video from 15:19)
Steve Pell: Hi, I’m Steve Pell from Management Disrupted, I’m here with Scott Stavretis from Acquire BPO. Scott thank you for joining us, could you just give us a brief intro to what the business does.
Scott Stavretis: Absolutely. So Acquire BPO is a business process outsourcer.
We specialise in delivering contact centre solutions and back-office solutions for our clients, whether they’re in Australia or the US. We have a team of resources in offshore locations such as Dominican Republic and the Philippines where we find the right people and deliver them to our clients.